Website Privacy Policy Statement

 

We are Individual Support Solutions Ltd, a company incorporated in England and Wales.  Our company number is 07837050 and our registered address is:

Individual Support Solutions Ltd

Manor Court Chambers Townsend Drive Nuneaton

CV11 6RU

 

We are committed to ensuring that your privacy is protected. We comply with the UK General Data Protection Regulation (“UK GDPR”) unless and until the UK GDPR is no longer directly applicable in the UK. We also follow all national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the UK GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy. Our Data Protection Officer can be contacted at:

sarah@isswarks.com

This Privacy Policy together with our cookie policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at www.individualsupportsolutions.org you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

What information does Individual Support Solutions Ltd hold and how will we use it?

Information you give Individual Support Solutions Ltd: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information, or job applications. The information you give us may include your name, email address, address/location and phone number

We will retain this information while we are corresponding with you or providing services to you or to a Customer you represent. We will retain this information in line with the NHS Records, Retention and Disposal Schedule.

 

Information Individual Support Solutions Ltd collects about you: Individual Support Solutions Ltd may collect the following information from you when you visit the website:

 

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

• Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline

 

We retain this information in line with the NHS Records, Retention and Disposal Schedule.

 

Information we receive from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We will retain this information in line with the NHS Records, Retention and Disposal Schedule.

 

Cookies

 

The Website uses cookies to distinguish you from other users of the website. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy 

 

Use Made of the Information

 

We may use the information we receive and/or collect about you to:

 

• Fulfil our obligations under any contract that we have entered into with you or with a Customer that you represent, and to provide you or the relevant Customer with information or services that you or the Customer has requested

• Send you newsletters and marketing information if you have consented to us doing so

• Notify you of products and services that we feel may interest you, or permit third parties to do so if you have provided the appropriate consent

• Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website

 

Individual Support Solutions Ltd processes personal information for certain legitimate business purposes, which include some or all the following:

 

• Where the processing enables Individual Support Solutions Ltd to enhance, modify, personalise or otherwise improve the website, its services or communications

• To identify and prevent fraud

• To enhance the security of the network and information systems of Individual Support Solutions Ltd

• To better understand how people interact with the websites of Individual Support Solutions Ltd

• To administer the website and carry out data analysis, troubleshooting and testing; and

• To determine the effectiveness of promotional campaigns and advertising

 

If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.

Where we are processing personal data that we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information please let us know by contacting us via the following webpage. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.

If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by emailing comms@isswarks.com and we will take steps to ensure that this information is deleted as soon as reasonably practicable.

We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.

Disclosure of your Information

 

• Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you

• Third parties who may wish to contact you in respect of services or products they offer or sell which may be of interest to you, provided we receive your consent to such disclosure; and/or advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimisation of the website

 

 

Please note, we may need to disclose your personal information where we:

 

• Sell any or all of our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller

• Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or

Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction clauses or an intragroup agreement.

 

Your Rights in Respect of your Data

 

To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us via the following webpage.

 

If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner's Office. Contact details for the ICO can be found at https://ico.org.uk/.

 

If you have any further queries or comments on our Privacy Policy, please contact us by emailing comms@isswarks.com We also welcome your views about our website and our Privacy Policy.