Job Description

 

Job Title:  Senior Support Worker (Supported Living Services)

 

Salary grade: SCP 14 - 16

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Location: Rugby Supported Living Services

 

Reporting to: Team Leader (Supported Living Services)

 

 

Role Purpose: To support the Team Leader in running high-quality Supported Living services.  Guiding and mentoring Support Workers, ensuring person-Centred support, monitoring daily service quality, and supporting with operational tasks including audits, risk assessments, medication oversight and record-keeping.  To support staff development and ensure a safe, respectful and empowering environment is maintained for customers.

 

The service:

 

• Supports Learning Disabled adults to make informed choices and have control of their lives.

• Actively promotes community presence and participation.

• Meets customers communication needs to ensure each individual is as engaged as possible.

 

Main Duties / Role Responsibilities:

 

 

1. To support and guide Support staff to plan, facilitate and develop a range of person-centred activities, which enable customers to achieve personal outcomes.

 

1. To ensure Support Workers promote non-dependency through active and evolving planning and development of outcomes with customers.

 

1. To monitor the quality of the services ISS, offer to customers on a daily basis, and to advise, guide and develop staff skills to ensure a consistent level of quality.

 

1. To ensure that services are delivered in a way that is sensitive to cultural needs and to recognise and actively promote equal opportunities and anti-oppressive practice.

 

1. Under the supervision and guidance of the Team Leader, to take responsibility for ensuring Support staff are developing different ways of communicating with people with a Learning Disability, and to be responsible for ensuring Support staff develop individual communication by creating a total communication environment.

 

1. To ensure Support staff are carrying out their role in relation to the development, implementation and review of customer support plans.

 

1. To oversee and support with setting of customer goals and outcomes and ensure these are regularly monitored, reviewed and updated.

 

1. To provide an appropriate level of physical and personal care in a way that recognises and promotes customers’ right to be treated with dignity and respect, and ensure Support staff do this too.

 

1. Under the guidance of the manager to be responsible for day-to-day operational management of the service and for the allocation of resources within it. And to offer advice and guidance to Support staff on a daily basis.

 

1. To ensure weekly and monthly audits and checks are carried out in line with ISS auditing procedures and ensure information is collated and uploaded as per the auditing process.

 

1. To contribute to service development, both within the service and in partnership with other agencies.

 

1. To support with induction of new staff, including shadowing planners, shadowing into services, and supporting staff to complete the care certificate including carrying out observations.

 

1. To liaise and communicate effectively with customers, carers, staff and other professionals and to build and maintain networks within the localities in which you work.

 

1. To maintain records as specified in ISS policies and guidelines and to prepare and present written reports as required.  To advise and guide Support staff to ensure consistent standards are maintained in this area.

 

1. To work as a member of the ISS team, attending supervision, team meetings and training as required.

 

1. To attend and contribute to Team Meetings as required.

 

1. To ensure that Health and Safety responsibilities are carried out in accordance with ISS Health and Safety policy and procedures.  To ensure Health and safety audits are completed as per guidelines, and to ensure fire safety, PCFRA’s and PEEPs are regularly monitored and updated.

 

1. To produce risk assessments for individuals, activities and environments, and offer advice and guidance to Support staff.  To ensure risk assessments are regularly monitored and updated.

 

1. To act as mentor and role model to Support Workers and volunteers and to assess competence.

 

1. To be responsible for security and safety of service bases and equipment when required.

 

1. To be responsible for daily operations of ISS financial systems including customers’ monies and to keep appropriate financial records.  To advise and guide Support staff to ensure consistent standards are maintained in this area.

 

1. To manage and administer medication in accordance with the medication policy and have responsibility for overseeing this on a daily basis within the service.  To carry out medication audits.

 

1. To work under the supervision of the Team Leader to develop and maintain a quality service.

 

1. To attend reviews and other professional meetings.  To contribute to and oversee customer reviews and ensure they are completed as per specified timescales.

 

 

 

1. To undertake other duties that ISS shall from time to time require.  These shall be reasonable and commensurate with your knowledge base, skills, grading and experience and will be agreed following discussion with ISS Management/Directors.